LEGAL REFERENCE

How axibet Handles Your Privacy

This is the axibet privacy policy in plain English. We wrote it so you can see exactly what account data we hold, why we hold it, and how...

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axibet How axibet Handles Your Privacy

Our Privacy Posture and Your Consent

axibet collects only what we need to run your account: your name, contact details, device fingerprint, transaction history and identity files used during KYC. We process this lawfully under Indonesian data protection rules and store records on secured servers in supported regions. Where local law permits, we share verification data with our payment partners to clear DANA, OVO, GoPay and QRIS movements.

We never sell your details. You can request access, correction or deletion of your file at any time through our privacy desk, and we'll respond within the statutory window.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Contact Paths

Reach our privacy team directly through the channels below. We keep these separate from general account support so your data request lands with the right reviewer the first time around and gets...

Privacy Inbox Email [email protected] with your registered username and the specific data right you want to exercise. We acknowledge within 48 hours and resolve inside the statutory window set by Indonesian law.
In-App Request Open your account settings, tap the privacy panel and submit a data export, correction or erasure ticket. Each ticket is timestamped so you can track progress against our published response targets.
Data Officer For sensitive matters, ask to escalate to our Data Protection Officer. They handle cross-border queries, breach notices and any concerns you have about how partners process your axibet records.
EDITORIAL CLARITY

How We Review This Policy

This document isn't static. We review it on a fixed schedule and after any material change to our processing, so what you read here matches what's actually happening...

Quarterly Review

Our legal and product leads sit down every three months to walk through each clause, check it against current Indonesian...

Named Editors

Every revision is signed off by our Data Protection Officer and Head of Compliance. Their names sit on the change...

Version History

We keep prior versions of this policy archived and linkable. If a clause changed between your sign-up and today, you...

External Counsel

Indonesian privacy counsel reviews material updates before they go live. That second pair of eyes catches drafting that might be...

Breach Protocol

If a data incident touches your file, we notify you and the relevant authority within the windows set by law...

Audit Trail

Internal access to your data is logged. We can show, on request, who inside axibet touched your record and why...

Consistency Across Our Policy Pages

Our privacy policy lines up with the other legal documents on axibet. Nothing here contradicts the terms, cookie notice or KYC pages — we cross-check them so you...

Terms of ServiceDefines the contract; this policy explains the data side of that contract.
Cookie NoticeLists each cookie; this policy explains the lawful basis for setting them.
KYC PolicySets verification steps; this policy covers retention of those files.
AML PolicyNames monitoring duties; this policy covers what we log about you.
Complaints PolicyRoutes disputes; this policy gives you the privacy escalation path.
Marketing PreferencesControls opt-ins; this policy explains how those choices are stored.
Account ClosureEnds the relationship; this policy covers post-closure data retention.
QUICK SIGNAL

What's Inside This Privacy Document

Here are the visible elements that shape this policy page so you can scan to the part you actually need without reading top to bottom.

Data Categories A clear list of every data type we touch —...
Lawful Basis For each processing activity we name the legal ground, whether...
Retention Windows Concrete timeframes, not vague language. KYC files, transaction logs and...
Your Rights Panel A dedicated block listing access, correction, erasure, portability and objection...
Third-Party Map Names the categories of processors we share data with —...
Change Log A dated record of every revision to this policy, with...

Privacy Questions We Hear Often

We hold your registration details, identity documents submitted for KYC, device and session metadata, transaction history across DANA, OVO, GoPay and QRIS, and any support messages you've sent. Each category is listed in full inside the policy.

Yes. Submit an erasure request through your account panel or email our privacy inbox. Where local law permits we'll remove your file, though some records must be kept for the retention period required by financial regulation.

Identity files are retained for the period set by Indonesian anti-money-laundering rules, which typically runs several years past account closure. After that window expires we securely destroy the documents on a scheduled cycle.

Only with processors needed to run your account: payment partners for DANA, OVO, GoPay and QRIS settlements, KYC vendors for identity checks, and our hosting provider. We don't sell data to advertisers or unrelated brands.

Open the marketing preferences panel inside your account and toggle email, SMS or push channels independently. Changes take effect immediately and your choice is logged so we can show, on request, exactly when you updated it.

We follow a published breach protocol. If your file is affected, we notify you and the relevant Indonesian authority within the legally required window, explain what data was exposed and outline the containment steps already taken.

Material updates trigger an in-app notice and an email to your registered address before they take effect. Minor edits appear in the change log at the foot of this page so you can track every revision over time.